Our customer service is available to answer your questions Monday to Friday from 10:00 am to 18:00 pm, by:

- Phone : 0033 (0)1 48 57 40 92 (Non surcharged call)

- E-mail : shop@litolita.fr


These general sales conditions aim to define the rights and obligations of LITO & LITA and Client products presented by LITO & LITA www.litolita.fr on its website (the "Site").

They apply exclusively between the company LITO & LITA, 69 rue Gaston Lauriau, 93100 Montreuil, registered under number RCS Bobigny 502 220 759 (hereinafter "LITO & LITA") and any individual consumer visiting or purchase via said website (hereinafter "the Client").

On the Site, LITO & LITA allows the Customer to order products online brand LITO & LITA (hereinafter "the (or) product (s)") in accordance with these terms and conditions.

Any order placed with LITO & LITA therefore entails the unconditional acceptance by the Customer of these conditions. These terms may be changed at any time without notice by LITO & LITA, the applicable conditions are those in effect on the date of the order by the Customer.

These terms and conditions are permanently accessible at the following address: http://www.litolita.fr/shop/fr/content/3-cgv-mentions-legales in a computer format for printing and / or downloading, so that that the customer may proceed to their reproduction or their backup.


Products for sale are presented on the site LITO & LITA and carry a description.

Products offered by LITO & LITA comply with the applicable standards in France.

Items such as including photographs, text, graphics and all the information and characteristics illustrating and / or accompanying the products are not contractual, the Customer acknowledges that.

Consequently, LITO & LITA does not incur any responsibility for any error or omission of any of these items or any change of said elements by suppliers and / or publishers.

LITO & LITA can also be held liable for any damages whatsoever arising from work activity in the use of its products.


The Customer declares be at least 18 years and have the legal capacity or holds parental permission allowing him to place an order on the Site.

The Customer undertakes to communicate to LITO & LITA elements of actual and necessary information to achieve the object provision of these terms as is requested online following and his situation, including its name, address, valid phone and email.

Customer is responsible for the consequences of false or inaccurate information transmitted or whose recovery would be unlawful.

Once the order is placed, LITO & LITA address the Customer an email confirming it. He informs the sending of products.

Customer may change its data under "My Account".


Any order will be confirmed after acceptance of payment.

LITO & LITA reserves the right to cancel or refuse an order in case of dispute with the Client on a previous order.

LITO & LITA can accept orders within the limits of available stocks. It informs the Customer of the availability of products sold on the Site at the time of order confirmation.

If, despite the vigilance of LITO & LITA, products are unavailable, LITO & LITA inform the Customer by e-mail as soon as possible. Customers may then cancel the order and be reimbursed, where appropriate, any amounts already paid.

The permanent or temporary unavailability does not in any way engage the responsibility of LITO & LITA, nor that it can not open any right to compensation or damages for the Client.

5 - PRIX

The prices displayed on the Site are indicated in euros all taxes included French (French VAT and any applicable taxes), excluding shipping costs, participation in order processing costs and packaging costs.

Postage, participation in order processing costs and packing costs will be indicated in the basket of the Customer, before the final confirmation of the order.

Prices may be changed at any time without notice and especially in case of change of fiscal or economic data. Items will be billed based on rates in effect at the time of recording of the order.


LITO & LITA delivers its products in France and around the world.

Products are shipped with the invoice, to the delivery address given by the customer when ordering.

The delivery times indicated on the website are target dates, corresponding to the average processing time and delivery. To ensure that these deadlines are respected, the Customer must ensure they have submitted accurate and complete information regarding the delivery address (including, in particular: no street, building, stairs, access codes , names and / or interphone numbers, etc.).

In case of delay in delivery of more than 7 days, if the product has not been shipped, the Customer may terminate the order by registered letter with acknowledgment of receipt and claim back his order. If the item was shipped before receiving the order cancellation for late delivery of more than 7 days, LITO & LITA will refund the item and shipping charges and return to reception one, complete, in its original state.

LITO & LITA undertakes to inform the Customer of the evolution of the process the order.

In case of damaged package (already open, missing products ...), the Customer agrees to notify the carrier and LITO & LITA, by any means, any reservations within 3 days of receipt of the product.

LITO & LITA can not be held responsible for consequences due to delayed delivery of its not being done.


Full payment must be made when ordering. At no time, payments can not be considered as a deposit or installments.

Le Client règle sa commande soit par carte bancaire (CB, Visa, Mastercard), soit avec son compte Paypal, soit par chèque soit par virement bancaire conformément aux dispositions du présent article.

Customers can pay their order by credit card (Visa, Mastercard) or with their Paypal account or by check or by bank transfer in accordance with the provisions of this article.

The communication by the Customer of his credit card number is LITO & LITA authorization to debit its account by the amount of the order.

LITO & LITA retains ownership of the article until full payment by the Client. Payment solutions adopted by LITO & LITA are 100% secure.

For payments by credit card (Visa, Mastercard), all the information that customers communicate to LITO & LITA are strictly protected and guarantee the accuracy and security of each transaction.

In the case of payment by check or bank transfer, the order will be shipped upon receipt of your payment to the bank account of LITO & LITA.

No sending in against-refunding will be accepted, whatever the reason.


Within 14 days of receiving the order, the Customer may ask LITO & LITA the return or exchange of (or) product (s).

Except in cases of custom command:

According to Article L. 121-20-2 of the Consumer Code, the right of withdrawal provided for distance selling may be exercised for customized products and / or made according to customer specifications which, because of their nature can not be resold. LITO & LITA draws the attention of the Customer to the fact that the right of withdrawal is not applicable to sales of personalized products except in case of major default custom product.

To be an exchange or a refund, (the) product (s) shall in no case have been worn or damaged and must be returned in their original packaging, in perfect condition for resale .

To do this, the Customer must first request a return or exchange email.

If the application back for exchange or refund is validated by LITO & LITA, the Product must be returned within 7 days in its original condition and packaging, in perfect condition for resale, at the following address:

LITO & LITA - 69 rue Gaston Lauriau - 93100 Montreuil - FRANCE

Return costs are borne by the customer, LITO & LITA provides the second shipment in case of exchange. The return or exchange is at the risk of the Customer.

Upon receipt of the Product returned by the Client, LITO & LITA alert by e-mail the Customer of its receipt of product for exchange or refund.

In the case of an exchange, it will be processed as soon as the availability of products within a maximum period of 14 days following receipt of the returned product. In the case of unavailability of products to exchange, LITO & LITA will contact the customer to inform him.

In the case of a refund request, it will be made within 14 days of receipt of the Product and returned automatically to the account associated with the credit card used for payment or the PayPal account used for payment. In the case of a payment by check or bank transfer, LITO & LITA contact the Customer to set reimbursement means.

The non-compliance by the Customer of these conditions, including the conditions of return or exchange, LITO & LITA may not make the reimbursement of products concerned.


In no case the Customer is authorized to download or modify all or part of the Site and its contents (listed products, descriptions, images, videos ...).

This Site or any portion of this Site should in no case be reproduced, copied, sold or exploited for commercial reasons without the express written permission of LITO & LITA.

In general, all copyrights, trademarks and other distinctive signs and proprietary rights or intellectual property appearing on the Site, remain the full property of LITO & LITA.

The Customer is therefore bound to respect intellectual property rights and will use any marks appearing on the Site and the Products if any, or deposit mark which would be detrimental to the rights owner, unless otherwise provided by contract.

It is the same for any other intellectual property.


LITO & LITA agrees not to use confidential information of clients as part of the operation of its website.

For the success of the order, personal data collected will be subject to a data processing, the Customer acknowledges having knowledge.

As such, the information may be communicated on the technical providers LITO & LITA.

Furthermore, LITO & LITA may apply technical means to obtain non-personal information about users and to improve the functionality of the site, for example by plotting the number of visitors to certain pages.

According to the law of January 6, 1978 amended by the Act of August 6, 2004, the Customer has a right to access and correct personal data contained in the files of LITO & LITA. All requests must be sent by email to shop@litolita.fr or by mail at the following address: LITO & LITA, 69 rue Gaston Lauriau, 93100 Montreuil, FRANCE.

LITO & LITA has, for all stages of accessing the site, the ordering process for shipping the package or subsequent services, an obligation of means. Responsibility for LITO & LITA can be incurred for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses or any other incident of force majeure, according to the law and jurisprudence.


On the occurrence of a force majeure event, the Party concerned shall notify the other within fifteen (15) days from the occurrence of the event by registered letter with acknowledgment of receipt.

Explicitly, are considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence over the French courts, total or partial strikes, lockouts, riots, boycotts or other actions in industrial or disputes commercial, civil disturbance, insurrection, war, bad weather, epidemics, blockage of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulations of marketing forms, computer failure, blocking telecommunications, including wired and wireless telecommunications networks, and other independent case of the will of the parties preventing normal execution of the contractual relationship.

All obligations of the Parties will be suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the relevant contract may be terminated automatically, without compensation for either of the Parties.


If any provision of these conditions is declared void or unenforceable by a competent court, it shall be declared unwritten and will not involve the nullity of the other provisions.

These general conditions are subject to French law regarding the substantive rules as the rules of form. Any dispute will be subject to prior attempted amicable settlement.

In the absence of amicable settlement, jurisdiction is given to competent French courts, despite multiple defendants or warranty.